Website notice · Updated 14 November 2026
Who we are
This website is operated by Racquet Garden Limited, registered in England and Wales under company number 16386076. Our registered office is 12b George Street, Bath, BA1 2EH. The club is at Thoulstone Park, Wiltshire, BA13 4AQ. For questions about your information, email clubhouse@racquetgarden.com.
Enquiries
The private-events form prepares an email on your device. It does not submit your details to a website database. You choose whether to send the message from your email app. If you contact us by email or WhatsApp, we use the details you provide to answer your question, discuss availability and, where relevant, arrange your visit or event. Please only include information needed for your enquiry.
We use enquiry information to take steps at your request before a booking and to manage our legitimate interest in answering questions and running the club. Messages may be handled by the team and our email or messaging providers. We keep correspondence for as long as needed to deal with the enquiry, manage the customer relationship and meet any applicable record-keeping requirements. An enquiry does not automatically subscribe you to marketing.
Garden Notes
Garden Notes is our optional email newsletter. The signup form asks for your email address and sends it to our email provider, Klaviyo, when you select Sign up. We use the information you submit, with your consent, to send news about Racquet Garden, padel activities and events. You can unsubscribe using the link in an email or by contacting the clubhouse. A limited record of an unsubscribe may be retained to respect your choice.
Klaviyo processes signup details and information about how emails perform. Its services may involve processing outside the UK, including in the United States. You can read about its processing, retention and transfer safeguards in Klaviyo’s privacy notice. Contact us if you need more information about how your subscription is handled.
Meta advertising measurement
Our website loads the Meta Pixel when a page opens, without an acceptance prompt. It records page views and selected actions, such as clicking through to padel bookings or event tickets and starting a private-event enquiry. Meta receives technical information associated with these requests, including your IP address, browser information and the page address, and may use cookies or link activity to your Meta account to measure and personalise advertising.
We do not supply names, email addresses, enquiry text or other form entries to the pixel. Booking-link clicks and enquiry starts do not tell us that a booking or an enquiry has been completed. Meta’s processing may involve transfers outside the UK. See Meta’s privacy policy for its processing and choices. Your browser’s privacy controls or content blockers may restrict these requests.
Cookies and browser storage
The inline newsletter form sends your email address to Klaviyo only when you submit it. It does not load Klaviyo’s onsite tracking script or store your email address in browser storage. Signing up gives permission to receive the newsletter; you can unsubscribe using the link in any email. Your browser settings can remove cookies stored by third parties.
Weather and activity modules use local browser storage to cache public forecast and programme data. These caches contain no enquiry or signup details. Activity availability is refreshed frequently; older cached programmes are discarded after 24 hours. Weather caches expire according to the provider’s forecast information. Browser storage can be cleared through your browser settings.
Website services and other websites
Our hosting service processes technical information such as IP addresses and browser requests to deliver and protect the website. The weather panel requests a forecast from MET Norway for the club’s location; it does not ask for your location. The activity programme requests public information from Padel Mates. These services receive the normal technical information associated with a web request.
Court bookings take place on Padel Mates, and event tickets may be sold through Luma. WhatsApp, maps and social links open their respective services. Their own privacy notices and booking terms apply to information you provide there. Payment details are not collected by this website.
Your information rights
Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use, object to processing based on legitimate interests, or receive a portable copy. You can withdraw marketing consent at any time without affecting earlier lawful processing. Contact clubhouse@racquetgarden.com to make a request.
You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.